How sessions work, what I do and don't do, and how we protect you and your pet.
These terms apply to every session, journey and package booked with Pawwtalks. They work together with our Cancellation & Refund Policy and Privacy Policy.
Your session is confirmed once payment is received. By booking, you confirm that you have read these terms and our Cancellation & Refund Policy, and that you have told me the country where you and your pet live.
Who can book. You must be 18 or older, and either the pet's guardian or have the guardian's permission. I only connect with animals whose guardian has agreed to the session. I don't offer lost or missing pet sessions.
Before your session. After booking, you'll be asked for your pet's name, a photo and your questions. Please send them at least 48 hours before your session. I connect with your pet before your call, and missing information may limit what I can share. It is not grounds for a refund.
Joining your session. Sessions take place live on Zoom. Please join from a quiet place with a stable connection and stay for the whole call.
After your session. Everything that came through is shared on your live call. Short clarifying questions by email or WhatsApp within 48 hours are welcome, but only to discuss what we already covered in the session. You cannot ask more questions once the session is over. Anything more is a new session. If something emotional or concerning comes up, I may suggest an ongoing journey, but you are never required to continue.
Multiple pets. A session covers the one pet you booked. To include another pet, please book a multi-pet session so each one has proper time and an individual session.
Session fees are set by the guardian's country of residence to keep this work accessible worldwide. Domestic pricing is for guardians who currently reside in India and make the booking from India. If you make the booking from outside India, you will be charged the international price automatically. I may adjust a booking made under the wrong pricing, or refund it and refuse the session, if the booking is made under the wrong price.
Not veterinary or medical care. Animal communication does not replace veterinary care, diagnosis or treatment. If your pet seems unwell or in distress, please see your vet first.
What I don't do. I don't diagnose, treat or prescribe. I don't predict the future, and I don't give legal or financial advice. I don't answer test or proof questions.
No guaranteed outcomes. I can't guarantee changes in your pet's behaviour or a particular result from any session. The absence of change is not grounds for a refund.
What comes through. What comes through is your pet's to share and is not under my control. Your pet always has the right to say no, and I will never push them. See what comes through, and your pet's right to say no.
Emotional sessions. End-of-life and in-spirit sessions can be deeply emotional. They are not a substitute for counselling. If you are struggling, please reach out to a mental health professional or someone you trust.
Recording and notes. I may record or transcribe sessions for my own notes and to prepare your follow-up. You cannot record or share any part of a session without my written permission.
Case studies and teaching. I may use details from your session in my case studies and teaching material, anonymised, with names and identifying details removed so no one can tell whose session it was. You will be asked at booking whether you are happy for me to go further. If you agree, I may include your pet's name and more of the detail. If you say no, I will not include your pet's name, but I may still use the session anonymised.
Confidentiality. Apart from sessions you have agreed to share, your session is private. I won't share details, names or images of you or your pet publicly without your written permission.
Respectful conduct. Respectful conduct means no abusive, threatening or discriminatory language, no harassment, and no sustained hostility toward me or anyone else on the call. I may pause or end a session if this happens. No refund is given in that case.
Copyright. Notes, audio and materials shared in your session are for your personal use and may not be reproduced or shared.
Payment. Payment is due in full at booking. Your session is not confirmed until it is received. Payment processing fees charged by the payment gateway are non-refundable, as set out in the refund schedule.
Disputes. Please contact me before raising a dispute with your bank. Disputes over sessions that took place will be contested with booking and attendance records.
Changes to these terms. These terms take effect on 1 October 2026. Clients with existing bookings will be notified by email. For later bookings, the policy in force when you booked applies to your session.
Governing law. These policies are governed by the laws of India, and the courts in New Delhi, India have jurisdiction.
Contact. pawwtalks@gmail.com